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What is the 7-Day Replacement Guarantee? How do I get a defective item replaced? What if the certain accessory does not fit me? Every piece of jewelry sold at Chaarms.com is covered under our 7-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will send a replacement product to you, provided the procedure below is followed. We have a policy of NO REFUND. In case of fitting issues, Damages or defects, same product with correct size, or fresh piece (in case of physical damage on arrival) will be sent to the buyer. In order to get a defective item replaced, the item that does not fit you, contact Customer Service via email at email@example.com, within 7 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately.
The following products shall not be eligible for replacement under this 7 Day Replacement Guarantee:•
Any accessory that exhibits physical damage to the box or to the product• Any accessory that has been washed• Any accessory not in its original condition• Any accessory that is returned without all original packaging and supporting accessories, including the retail box and all other items originally included with the product at the time of delivery.• Any accessory with Price Tag removed.• Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Chaarms.com?
Cancellation before product has shipped:•
If you cancel your order before your jewelry has shipped, we will refund the entire amount.
Cancellation after product has shipped:•
If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.• If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 7-Day Replacement Guarantee for further details.• How do I return a purchased item? What is the procedure to return a product to Chaarms?In order to initiate a return, please email us at firstname.lastname@example.org. Our customer service representative will help you with the process.• Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.• •
In case of product being damaged in-transit, please email our customer service at email@example.com before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Chaarms account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT. What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs? Please click here to view our Shipping Policy.